To submit a request for a return authorization, please provide all the following information including the VERBAL RGA# and click the Submit button. We will contact you if further information is required. It is very important that you include a pre-paid shipping label inside the box when you ship to us the heater. Once the Heater has been received we will contact you with further instructions. Please ship all packages to:
iHeat Water Heater Company LLC
790 West 20th Street Suite-103
Hialeah, FL. 33010
The package must have the RGA written clearly outside the box. IHeat will not be responsible for accepting any packages without an RGA. When shipping return product you must include a Copy of your proof of purchase with the package in order to check for Warranty Coverage. Failure to not provide proof of purchase, warranty will be void.